Your Benefit

At Plasser Far East, our commitment to customer satisfaction is at the heart of everything we do. We understand the importance of delivering reliable and efficient machines that meet the needs of our valued customers. To achieve this, we offer a comprehensive range of services throughout the entire lifecycle of each machine, including:

• New machine commissioning
• Training of machine personnel 
• Provision of experienced operators for supervision 
• Handling of warranty claims 
• Direct access to the Plasser & Theurer spare parts warehouse in Linz, Austria
• Upgrading onboard software and equipment

With the service provided, our customer can experience a multitude of benefits:

• Short machine downtime
• Properly trained operators and technicians
• Reliable and quick supply of genuine, high quality spare parts
• High machine availability
• Maximized productivity

With our ideal geographical location in the center of the Far East region, experience of delivering and maintaining more than 1000 machines and close contact with Plasser & Theurer, Plasser Far East ensures that every machine goes into service in good working order and fulfill every customer’s needs.

When the contractually agreed warranty period of our machines comes to an end that is certainly not the end of our assistance.

Plasser Far East is available at all times even after the warranty ends. We offer competent support via telephone or internet. In many cases, this is sufficient to find the desired solution to the problem.

The technical competence of our service staff is shown to be an increasingly important advantage. This unique strength results from direct access to the Plasser & Theurer know-how.